Crowdsourcing Public Opinion Using Urban Pervasive Technologies: Lessons From Real-Life Experiments in Oulu

The civic potential of pervasive computing technologies has been increasingly explored within academic and urban planning communities. One vision is of communities and cities enriched with pervasive computing, where citizens can leverage the new technology and interfaces for their own purposes, and at the same time be empowered to be heard through the use of such technology. This article reports lessons learned from a project that created public human interfaces for interacting with city officials in Oulu, Finland. We focus on civic engagement and reflect on a deployment of public interactive crowdsourcing technologies that are openly available to everyone, right in the heart of the city. The series of field trials reported here involve public displays, mobile phones, and Internet technologies. We find differences in the performance of different kinds of input mechanisms, and present lessons learned from cooperating with officials in a joint civic engagement effort.